These terms and conditions of service constitute a legally binding contract between the “Company” and the “Customer.” In the event that the Company renders services and issues a document containing Terms and Conditions governing such services, the Terms and Conditions set forth in such other document(s) shall govern those services.
1. Definitions
- "Company": Shall mean Platton Inc., its subsidiaries, related companies, agents, and/or representatives.
- "Customer": Shall mean the person for which the Company is rendering service, as well as its principals, agents, and/or representatives, including, but not limited to, shippers, importers, exporters, carriers, secured parties, warehousemen, buyers and/or sellers, shipper's agents, insurers and underwriters, break-bulk agents, consignees, etc. It is the responsibility of the Customer to provide notice and copy(s) of these terms and conditions of service to all such agents or representatives.
- "Documentation": Shall mean all information received directly or indirectly from Customer, whether in paper or electronic form.
- "Ocean Transportation Intermediaries" (OTI): Shall include an "ocean freight forwarder" and a "non-vessel operating carrier."
- "Third Parties": Shall include, but not be limited to, the following: carriers, truckmen, cartmen, lightermen, forwarders, OTIs, customs brokers, agents, warehousemen, and others to which the goods are entrusted for transportation, cartage, handling, and/or delivery and/or storage or otherwise.
2. Company as Agent
The Company acts as the “agent” of the Customer for the purpose of performing duties in connection with the entry and release of goods, post-entry services, the securing of export licenses, the filing of export and security documentation on behalf of the Customer, and other dealings with Government Agencies, or for arranging transportation services, both domestically and internationally, or other logistics services in any capacity other than as a carrier.
3. Limitation of Actions
- (a) Unless subject to a specific statute or international convention, all claims against the Company for a potential or actual loss must be made in writing and received by the Company within thirty (30) days of the event giving rise to the claim; the failure to give the Company timely notice shall be a complete defense to any suit or action commenced by Customer.
- (b) All suits against the Company must be filed and properly served on Company as follows:
- For claims arising out of ocean transportation: within one (1) year from the date of the loss;
- For claims arising out of brokering domestic motor carrier transportation: within one (1) year from the date of the loss;
- For claims arising out of air transportation: within one (1) year from the date of the loss;
- For claims arising out of the preparation and/or submission of an import entry(s): within thirty (30) days from the date of liquidation of the entry(s);
- For any and all other claims of any other type: within one (1) year from the date of the loss or damage.
4. No Liability for the Selection or Services of Third Parties and/or Routes
Unless services are performed by persons or firms engaged pursuant to express written instructions from the Customer, Company shall use reasonable care in its selection of third parties, or in selecting the means, route, and procedure to be followed in the handling, transportation, clearance, and delivery of the shipment. Advice by the Company that a particular person or firm has been selected to render services with respect to the goods shall not be construed to mean that the Company warrants or represents that such person or firm will render such services, nor does the Company assume responsibility or liability for any actions(s) and/or inaction(s) of such third parties and/or its agents. All claims in connection with the act of a third party shall be brought solely against such party and/or its agents. The Company shall reasonably cooperate with the Customer in such claims, which shall be liable for any charges or costs incurred by the Company.
5. Quotations Not Binding
Quotations as to fees, rates of duty, freight charges, insurance premiums, or other charges given by the Company to the Customer are for informational purposes only and are subject to change without notice. No quotation shall be binding upon the Company unless the Company agrees in writing to undertake the handling or transportation of the shipment at a specific rate or amount set forth in the quotation and payment arrangements are agreed to between the Company and the Customer.
6. Reliance on Information Furnished
- (a) Customer acknowledges that it is required to review all documents and declarations prepared and/or filed with U.S. Customs & Border Protection, other Government Agency and/or third parties, and will immediately advise the Company of any errors, discrepancies, incorrect statements, or omissions on any declaration or other submission filed on Customer's behalf;
- (b) In preparing and submitting customs entries, export declarations, applications, security filings, documentation, delivery orders, and/or other required data, the Company relies on the correctness of all documentation, whether in written or electronic format, and all information furnished by Customer; Customer shall use reasonable care to ensure the correctness of all such information and shall indemnify and hold the Company harmless from any and all claims asserted and/or liability or losses suffered by reason of the Customer's failure to disclose information or any incorrect, incomplete, or false statement by the Customer or its agent, representative, or contractor upon which the Company reasonably relied. The Customer agrees that the Customer has an affirmative non-delegable duty to disclose any and all information required to import, export, or enter the goods.
- (c) Customer acknowledges that it is required to provide verified weights obtained on calibrated, certified equipment of all cargo that is to be tendered to steamship lines and represents that the Company is entitled to rely on the accuracy of such weights and to counter-sign or endorse it as an agent of Customer in order to provide the certified weight to the steamship lines. The Customer agrees that it shall indemnify and hold the Company harmless from any and all claims, losses, penalties, or other costs resulting from any incorrect or questionable statements of the weight provided by the Customer or its agent or contractor on which the Company relies.
- (d) Customer acknowledges that it is required to advise Company in advance of its intention to tender hazardous material goods and that it will otherwise comply with all federal and international hazardous material regulations.
7. Declaring Higher Value to Third Parties
Third parties to whom the goods are entrusted may limit liability for loss or damage; the Company will request excess valuation coverage only upon specific written instructions from the Customer, which must agree to pay any charges; therefore, in the absence of written instructions or the refusal of the third party to agree to a higher declared value, at Company's discretion, the goods may be tendered to the third party, subject to the terms of the third party's limitations of liability and/or terms and conditions of service.
8. Insurance
Unless requested to do so in writing and confirmed to Customer in writing, the Company is under no obligation to procure insurance on Customer's behalf; in all cases, Customer shall pay all premiums and costs in connection with procuring requested insurance.
9. Disclaimers; Limitation of Liability
- (a) Except as specifically set forth in these terms and conditions, Company makes no express or implied warranties in connection with its services;
- (b) Customer may obtain insurance coverage for cargo loss or damage, up to the actual or declared value of the shipment or transaction, by requesting such coverage and agreeing to make payment therefor, which request must be confirmed in writing by the Company prior to rendering services for the covered transaction(s).
- (c) In all events, the Company's liability shall be limited to the following:
- Where the claim arises from activities other than those relating to customs business, $50.00 per shipment or transaction, or
- Where the claim arises from activities relating to "Customs business," $50.00 per entry or the amount of brokerage fees paid to the Company for the entry, whichever is less;
- (d) In no event shall the Company be liable or responsible for consequential, indirect, incidental, statutory, or punitive damages, even if it has been put on notice of the possibility of such damages or for the acts of third parties.
- (e) With respect to domestic transportation, Company shall not be liable for a motor carrier’s failure to maintain insurance or for the accuracy of any documentation furnished by a motor carrier to the Company or Customer, evidencing said coverage.
10. Advancing Money
All charges must be paid by Customer in advance unless the Company agrees in writing to extend credit to Customer; the granting of credit to a Customer in connection with a particular transaction shall not be considered a waiver of this provision by the Company.
11. Indemnification/Hold Harmless
The Customer agrees to indemnify, defend, and hold the Company harmless from any claims and/or liability, fines, penalties, and/or attorneys' fees arising from the importation or exportation of Customer's merchandise and/or any conduct of the Customer, including but not limited to the inaccuracy of entry, export, or security data supplied by Customer or its agent or representative, which violates any Federal, State and/or other laws, and further agrees to indemnify and hold the Company harmless against any and all liability, loss, damages, costs, claims, penalties, fines and/or expenses, including but not limited to reasonable attorney's fees, which the Company may hereafter incur, suffer or be required to pay by reason of such claims; in the event that any claim, suit or proceeding is brought against the Company, it shall give notice in writing to the Customer by mail at its address on file with the Company.
12. C.O.D. or Cash Collect Shipments
Company shall use reasonable care regarding written instructions relating to "Cash/Collect on Delivery (C.O.D.)" shipments, bank drafts, cashier's and/or certified checks, letter(s) of credit, and other similar payment documents and/or instructions regarding the collection of monies but shall not have liability if the bank or consignee refuses to pay for the shipment.
13. Costs of Collection
In any dispute involving monies owed to Company, the Company shall be entitled to all costs of collection, including reasonable attorney's fees and interest at 22% per annum or the highest rate allowed by law, whichever is less unless a lower amount is agreed to by Company.
14. General Lien and Right To Sell Customer's Property
- (a) Company shall have a continuing lien on any and all property and documents relating thereto of Customer coming into Company's actual or constructive possession, custody, or control or en route, which lien shall survive delivery, for all charges, expenses or advances owed to Company with regard to the shipment on which the lien is claimed, a prior shipment(s) and/or both. Customs duties, transportation charges, and related payments advanced by the Company shall be deemed paid in trust on behalf of the Customer and treated as pass-through payments made on behalf of the Customer for which the Company is acting as a mere conduit.
- (b) Company shall provide written notice to Customer of its intent to exercise such lien, the exact amount of monies due and owing, as well as any ongoing storage or other charges; Customer shall notify all parties having an interest in its shipment(s) of Company's rights and/or the exercise of such lien.
- (c) Unless, within thirty days of receiving notice of lien, Customer posts cash or letter of credit at sight, or, if the amount due is in dispute, an acceptable bond equal to 110% of the value of the total amount due, in favor of Company, guaranteeing payment of the monies owed, plus all storage charges accrued or to be accrued, Company shall have the right to sell such shipment(s) at public or private sale or auction and any net proceeds remaining thereafter shall be refunded to Customer.
15. No Duty To Maintain Records For Customer
Customer acknowledges that pursuant to Sections 508 and 509 of the Tariff Act, as amended (19 USC §1508 and 1509) it has the duty and is solely liable for maintaining all records required under the Customs and/or other Laws and Regulations of the United States; unless otherwise agreed to in writing, the Company shall only keep such records that it is required to maintain by Statute(s) and/or Regulation(s), but not act as a "recordkeeper" or "recordkeeping agent" for Customer.
16. Obtaining Binding Rulings, Filing Protests, etc.
Unless requested by Customer in writing and agreed to by Company in writing, Company shall be under no obligation to undertake any pre- or post-Customs release action, including, but not limited to, obtaining binding rulings, advising of liquidations, filing of petition(s) and/or protests, etc.
17. No Duty To Provide Licensing Authority
Unless requested by Customer in writing and agreed to by the Company in writing, the Company shall not be responsible for determining licensing authority or obtaining any license or other authority pertaining to the export from or import into the United States.
18. Preparation and Issuance of Bills of Lading
Where Company prepares and/or issues a bill of lading, Company shall be under no obligation to specify thereon the number of pieces, packages and/or cartons, etc.; unless specifically requested to do so in writing by Customer or its agent and Customer agrees to pay for same, Company shall rely upon and use the cargo weight supplied by Customer.
19. No Modification or Amendment Unless Written
These terms and conditions of service may only be modified, altered, or amended in writing signed by both Customer and Company; any attempt to unilaterally modify, alter, or amend same shall be null and void.
20. Compensation of Company
The compensation of the Company for its services shall be included with and is in addition to the rates and charges of all carriers and other agencies selected by the Company to transport and deal with the goods and such compensation shall be exclusive of any brokerage, commissions, dividends, or other revenue received by the Company from carriers, insurers, and others in connection with the shipment. On ocean exports, upon request, the Company shall provide a detailed breakout of the components of all charges assessed and a true copy of each pertinent document relating to these charges. In any referral for collection or action against the Customer for monies due the Company, upon recovery by the Company, the Customer shall pay the expenses of collection and/or litigation, including a reasonable attorney fee.
21. Force Majeure
Company shall not be liable for losses, damages, delays, wrongful or missed deliveries or nonperformance, in whole or in part, of its responsibilities under the Agreement, resulting from circumstances beyond the control of either Company or its sub-contractors, including but not limited to:
- Acts of God, including flood, earthquake, tornado, storm, hurricane, power failure, epidemic or other severe health crisis, or other natural disaster;
- War, hijacking, robbery, theft, or terrorist activities;
- Incidents or deteriorations to means of transportation;
- Embargoes;
- Civil commotions or riots;
- Defects, nature, or inherent vice of the goods;
- Acts, breaches of contract, or omissions by Customer, Shipper, Consignee, or anyone else who may have an interest in the shipment;
- Acts by any government or any agency or subdivision thereof, including denial or cancellation of any import/export or other necessary license;
- Strikes, lockouts, or other labor conflicts.
In such event, Company reserves the right to amend any tariff or negotiated freight or logistics rates, on one day’s notice, as necessary to provide the requested service.
22. Severability
In the event any Paragraph(s) and/or portion(s) hereof is found to be invalid and/or unenforceable, then in such event, the remainder hereof shall remain in full force and effect. Company's decision to waive any provision herein, either by conduct or otherwise, shall not be deemed to be a further or continuing waiver of such provision or to otherwise waive or invalidate any other provision herein.
23. Governing Law; Consent to Jurisdiction and Venue
These terms and conditions of service and the relationship of the parties shall be construed according to the laws of the State of Washington without giving consideration to principles of conflict of law. Customer and Company:
- (a) Irrevocably consent to the jurisdiction of the United States District Court and the State courts of Washington State;
- (b) Agree that any action relating to the services performed by Company shall only be brought in said courts;
- (c) Consent to the exercise of in personam jurisdiction by said courts over it; and
- (d) Further agree that any action to enforce a judgment may be instituted in any jurisdiction.
© Approved by the National Customs Brokers and Forwarders Association of America, Inc. (Revised 04/16/2020)
Note: All charges related to government-imposed fees, customs duties, airline or shipping line charges, and freight forwarder fees at origin and/or destination, including labor, handling, and terminal costs, are the customer’s responsibility and billed at cost. A 4.5% outlay fee applies to payments advanced by Platton to cover administrative and transaction costs. These charges are variable and beyond Platton’s control, and by requesting a booking, the customer agrees that Platton is not liable for changes or discrepancies post-quotation.
Terms: All bookings are subject to space and equipment availability, and Platton is not liable for delays or costs due to unavailability or non-confirmation. Surcharges, including fuel, peak season, or risk fees, are billed at cost and may vary; Platton is not responsible for changes or discrepancies. Delays or disruptions caused by factors outside Platton’s control, such as carrier delays or force majeure, are the customer’s responsibility. Cargo insurance is arranged upon request, issued under the customer, and claims must be handled directly with the insurer. Customers are responsible for all fees and surcharges during booking or transit and indemnify Platton against liabilities for non-compliance.
Additional Charges Apply For:
- Customer's specific request
- Natural disasters
- Shipping plan changes
- Non-Platton delays
- Cargo discrepancies
- Inevitable charges
Documentation & Clearance:
| House Arrival Notice | $75 |
| Exam Fee | $105 |
| Importer Security Filing (ISF) | $35 |
| Partner Government Agency Filing | $85/agency/filing |
| Continuous Bond ($50,000 bond value for 1 year) | $450 |
| Single Entry Bond ($3,000 bond value) | $95 |
Air Freight:
| Driver Detention (30m free) | $95/hr |
| Export Pouch/Label | $155 |
Air Cargo Requirements:
- Weight per piece less than 150kg
- Size per piece less than 110cmx65cmx65cm
- Stackable and rollable cargo
- Non-hazmat and non-export-controlled
- Known-shipper
- Pickup is within a 45-mile radius of the airport drop
Container & Drayage:
| Chassis (min. 3 days) | $75/day |
| Yard Stop | $175 |
| Driver Detention (1 hour free) | $95/hr |
| Port Detention (1 hour free) | $95/hr |
| Storage (1 day free) | $85/day |
| Overweight | $375 |
| Tri-axel Chassis (min. 3 days) | $105/day |
| Hazmat | $350 |
| NYC Tolls | $300 |
| Chassis Split | $195 |
| Rail Flip | $255 |
| Truck Order Not Used (TONU) | $350 |
Definitions of Terms for Surcharges:
- Customer's Specific Request: Any service, change, or modification requested by the customer that deviates from standard operations or agreed terms.
- Natural Disasters: Uncontrollable events such as earthquakes, hurricanes, floods, or other forces of nature that impede normal service operations.
- Shipping Plan Changes: Any modification to the initial shipping instructions or routing plan initiated by the customer after dispatch.
- Non-Platton Delays: Delays caused by factors outside Platton Inc.'s control, including port congestion, shipping line delays, or shipper/consignee-related issues.
- Cargo Discrepancies: Variations between documented cargo details and actual cargo upon inspection or arrival, including weight, volume, or declared content discrepancies.
- Inevitable Charges: Additional fees that arise due to unforeseen circumstances that are necessary to ensure compliance with regulations or to address logistical challenges.
- Line Item Fees: For entries containing more than five line items, an additional $3.00 per line item applies.
- PGA Filing Fees: Partner Government Agency (PGA) filings (e.g., DOT, EPA, FDA) are subject to a surcharge of $85 per agency per filing.
- CBP Exam Fee: An additional $105 exam fee applies when a Customs and Border Protection (CBP) hold or exam is imposed.
- Single ISF Customs Bond: A standard $95 charge applies for each Importer Security Filing (ISF) bond when needed.
- Single Entry Customs Bond: A single customs bond per import entry filing is subject to a $95 fee, with an additional $5 per $1,000 over the base bond amount of $3,000.
- Increased Bond Requirements: For entries with HTS codes involving a PGA, bond amounts may be tripled to cover additional risk according to CBP requirements.
- Continuous Bond: A continuous bond with a base rate of $450 applies, with additional charges on a case-by-case basis for Anti-Dumping/Countervailing Duty (AD/CVD) risk.
- Booking and Document Amendment: Any amendment to a booking or documentation after confirmation will incur a mandatory $85 amendment fee per instance, along with any additional charges imposed by carriers, shipping lines, regulatory authorities, ports, or other applicable entities within the supply chain.
- Cancellation Policy: Once a booking request is made, any cancellation will incur a mandatory $95 cancellation fee, in addition to any further charges levied by the carrier, shipping line, government authorities, ports, or other supply chain entities involved.
- Mail Handling Fees: A mandatory $85 mail handling fee will be charged for all services requiring document dispatch or receipt, in addition to carrier postage charges as detailed in corresponding receipts.
- Telex and SWB Costs: Telex release and sea waybill (SWB) services will incur actual costs charged by the carrier, freight forwarder, or any associated third party, plus a mandatory $95 handling fee per request.
- Outside Business Hours: A $125 surcharge per bill of lading will be applied to customs clearance and documentation work rendered outside of normal business hours (9:00 AM to 5:00 PM - EST).
- Weekend and Federal Holiday Surcharges: For customs clearance services conducted outside regular business hours, a $185 surcharge per bill of lading applies for services rendered on weekends, and a $375 surcharge per bill of lading applies for services rendered on federal holidays.
- Consultation Fees: Consultation services provided by our team are billed at a rate of $95 per hour, with a minimum charge of one hour per engagement.
Booking and Liability Terms:
- Booking Confirmation and Availability: All bookings are subject to space and equipment availability. Platton is not liable for charges, delays, or losses incurred due to space or equipment unavailability or non-confirmation of bookings.
- Fuel Surcharges and Other Variable Fees: Fuel surcharges are applicable at the time of cargo transit, not at booking. Surcharges such as peak season or extra risk surcharges are the customer's responsibility and are billed at cost.
- Delays, Schedule Changes, and Force Majeure: Platton is not liable for delays caused by factors outside its control, such as port congestion, customs inspections, or adverse weather. Any additional costs are the customer's responsibility.
- Cargo Insurance: Insurance is arranged upon request, issued under the customer as the premium holder, and claims must be filed directly with the insurer. Platton is not responsible for claim resolution or uninsured losses.
- Customer Responsibility: The customer is responsible for all costs, surcharges, and fees during booking or transit, including fuel, peak season, and equipment surcharges.
- Indemnification: The customer agrees to indemnify and hold Platton harmless from claims, losses, or liabilities arising from non-compliance with these terms.
- Governing Law and Dispute Resolution: These terms are governed by the laws of Washington, and disputes will be resolved exclusively in the courts of King County, Washington.
Legal and Operational Disclaimers:
- Customer Charges: All charges related to CBP duties, airport fees, port fees, terminal fees, custom exam fees, and other government-imposed charges, as well as fees directly imposed by shipping lines or airlines, are to be borne by the customer at cost.
- Third-Party Freight Forwarder Fees: Any fees levied by the freight forwarder of the shipper, whether at origin and/or destination, including labor charges, loading or unloading fees, and handling fees incurred at container freight stations, rail yards, or container terminals, shall be the sole responsibility of the customer and are billed separately at actual cost.
- Outlay Fees: If Platton pays any of the above-mentioned fees on behalf of the customer, a 4.5% outlay fee will be charged in addition to the actual costs incurred. This outlay fee covers administrative and transaction costs.
- Acknowledgment of Costs: By requesting a booking, the customer acknowledges that these costs, whether government-imposed, airline-imposed, shipping line-imposed, or levied by freight forwarders, are variable and outside Platton's control. Platton is not liable for discrepancies or changes in such fees post-quotation.
Customs Exam Responsibility Notice:
- Customer's Sole Responsibility: If the customer’s cargo is subject to a U.S. Customs and Border Protection (CBP) examination, it is the customer’s exclusive responsibility to coordinate the examination directly with the customs exam station, port, or terminal authorities, and to pay any associated fees directly to those entities.
- No Liability on Platton: Under no circumstances shall Platton be held responsible for any delays, charges, or outcomes related to CBP examinations. Customers expressly waive any claims against Platton for issues arising from such examinations.
- CBP Discretion: Customers acknowledge and agree that the decision to conduct a customs examination is made solely by CBP at their discretion. Platton has no control or influence over this process.
- Importer’s Legal Obligation: Pursuant to federal law, all costs and dues associated with customs examinations, including but not limited to examination fees, drayage, storage, and any other related expenses, are the sole responsibility of the importer.
- Acknowledgment of Understanding: By utilizing Platton's services, the customer confirms their full understanding and acceptance of these terms, including the exclusive liability for all customs examination-related costs and the necessity to comply with CBP requirements.
Government Agency Compliance Disclaimer:
- Platton’s Role: Platton operates as a freight forwarder, not a customs broker. We collaborate with third-party customs brokers to facilitate the customs clearance process.
- Customs Broker Assistance: Our third-party customs broker can assist with communication and filings related to U.S. Customs and Border Protection (CBP), including certain import forms required by Partner Government Agencies (PGAs).
- Importer’s Responsibility: Compliance with any government agencies, including but not limited to CBP, addressing requirements for additional permits, certifications, or clearances, is the sole responsibility of the importer.
- Limited Scope of Services: While our customs broker can assist with specific filings, any direct communication, resolution, or compliance with any regulatory agencies must be handled exclusively by the importer.
- Excise Taxes and Import Duties: Platton is not responsible for excise taxes or other import taxes imposed by government agencies such as the IRS, TTB, or similar entities. The importer is solely responsible for compliance with all regulations related to such taxes, including proper filings, payments, and documentation.
- Acknowledgment of Terms: By utilizing Platton's services, the importer acknowledges and accepts their full responsibility for ensuring compliance with all applicable government regulations, agencies, and tax requirements involved in their shipment.
- Delivery Order Issuance: Platton Inc. issues delivery orders based on customer-provided information and disclaims liability for errors resulting from inaccuracies or omissions.
- Third-Party Actions: Platton disclaims responsibility for delays or damages caused by third parties such as carriers or customs officials.
- Cargo Inspection: Customers must inspect cargo upon receipt and report discrepancies within 24 hours.
- Insurance Responsibility: Insurance is arranged upon request, and claims must be filed with the insurer directly.
- No Liability for Loss: Platton is not responsible for loss due to acts of God, strikes, or government actions.
- Customer Obligations: Customers must ensure the accuracy of required documentation.
- Handling Charges: All handling, storage, and delivery charges are borne by the customer.
- Additional Surcharges: Platton shall not be liable for extra surcharges, including storage, demurrage, or detention charges, caused by the negligence of any party.
- Force Majeure: Platton is excused from performance during uncontrollable events.
- Indemnification: Customers indemnify Platton against claims arising from non-compliance with these terms.
- Liability for Port, CBP, or Shipping Line Charges: You acknowledge and accept full responsibility for any charges, including but not limited to detention fees, demurrage charges, and exam charges, imposed by port authorities, U.S. Customs and Border Protection (CBP), or shipping lines. Platton Inc. is not liable for any costs resulting from these charges or delays.
- Harmless Agreement: You agree to hold Platton Inc. harmless from all claims, penalties, or liabilities related to unforeseen delays, regulatory requirements, or actions taken by third parties, including carriers, port authorities, and customs agencies.
- Guarantee of Payment: You guarantee timely payment of all dues, including storage fees, handling charges, or other costs incurred during cargo clearance, handling, or delivery.
- Pre-Payment of Fees: All handling fees and collect fees must be received by Platton Inc. prior to the release of the cargo. You acknowledge that any delay in payment may result in additional charges due to delayed cargo release, for which Platton Inc. is not responsible.
- Telex Release or Original Bill of Lading Requirement: You understand and agree that the release of cargo is contingent upon the submission of either a valid Telex Release or the Original Bill of Lading (OBL). Platton Inc. will not release the cargo without receiving one of these required documents. Failure to provide the appropriate documentation in a timely manner may result in additional charges, delays, or penalties, for which Platton Inc. will not be held responsible.
- Timely Cargo Clearance: You agree to promptly clear cargo within the timeframe set by the port or regulatory authorities. Additional charges resulting from delays due to your failure to clear cargo will remain your sole responsibility.
- Disputes: Any disputes related to charges or delays must be resolved directly with the relevant third party (e.g., shipping lines, port authorities, or CBP). Platton Inc. is not obligated to mediate or settle such disputes.
Last updated March 31, 2025
This Privacy Notice for Platton Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at www.platton.ai, any subdomains, or any site linking to this Privacy Notice
- Engage with us in other related ways, including sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us via email at support@platton.ai.
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more
- Do we process sensitive information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
- Do we collect information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more
- How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more
- What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more
- How do you exercise your rights? The easiest way to exercise your rights is by contacting us via email at support@platton.ai. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
Table of Contents
- What information do we collect?
- How do we process your information?
- What legal bases do we rely on to process your personal information?
- When and with whom do we share your personal information?
- What is our stance on third-party websites?
- Do we use cookies and other tracking technologies?
- Do we offer artificial intelligence-based products?
- How do we handle your social logins?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for do-not-track features
- Do United States residents have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
1. What information do we collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- mailing addresses
- job titles
- usernames
- passwords
- contact preferences
- contact or authentication data
- billing addresses
Sensitive Information
We do not process sensitive information.
Social Media Login Data
We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "How do we handle your social logins?" below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Location Data
We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we receive personal information about you from such platforms such as your name, email address, and gender. You may have the right to withdraw your consent to processing your personal information. Learn more about withdrawing your consent. Any personal information that we collect from your social media account depends on your social media account's privacy settings. Please note that their own use of your information is not governed by this Privacy Notice.
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "What are your privacy rights?" below.
- To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. What legal bases do we rely on to process your information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Develop and display personalized and relevant advertising content for our users
- Analyze how our Services are used so we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
4. When and with whom do we share your personal information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
- Other Users. When you share personal information or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
5. What is our stance on third-party websites?
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third-party websites. Any data collected by third parties is not covered by this Privacy Notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
6. Do we use cookies and other tracking technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "Do United States residents have specific privacy rights?"
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ad Settings and Ad Settings for mobile apps. Other opt out means include https://optout.networkadvertising.org/ and https://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
7. Do we offer artificial intelligence-based products?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "What legal bases do we rely on to process your personal information?". You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for the following functions:
- AI automation
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
How to Opt Out
We believe in giving you the power to decide how your data is used. To opt out, you can contact us via email at support@platton.ai.
8. How do we handle your social logins?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
9. How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
10. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
11. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@platton.ai.
12. What are your privacy rights?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How can you contact us about this notice?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How can you contact us about this notice?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "How can you contact us about this notice?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.
If you have questions or comments about your privacy rights, you may email us at support@platton.ai.
13. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
14. Do United States residents have specific privacy rights?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voice-prints | YES |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | YES |
| J. Education Information | Student records and directory information | YES |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | YES |
| L. Sensitive personal Information | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels
- Participation in customer surveys or contests
- Facilitation in the delivery of our Services and to respond to your inquiries
We will use and retain the collected personal information as needed to provide the Services or for:
- Category A - As long as the user has an account with us
- Category B - As long as the user has an account with us
- Category C - As long as the user has an account with us
- Category D - As long as the user has an account with us
- Category E - As long as the user has an account with us
- Category F - As long as the user has an account with us
- Category G - As long as the user has an account with us
- Category H - As long as the user has an account with us
- Category I - As long as the user has an account with us
- Category J - As long as the user has an account with us
- Category K - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in "What information do we collect?"
How We Use and Share Personal Information
Learn more about how we use your personal information in the section, "How do we process your information?"
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, "When and with whom do we share your personal information?"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
Depending upon the state where you live, you may also have the following rights:
- Right to access the categories of personal data being processed
- Right to obtain a list of the categories of third parties to which we have disclosed personal data
- Right to obtain a list of specific third parties to which we have disclosed personal data
- Right to review, understand, question, and correct how personal data has been profiled
- Right to limit use and disclosure of sensitive personal data
- Right to opt out of the collection of sensitive data and personal data collected through voice or facial recognition
How to Exercise Your Rights
To exercise these rights, you can contact us by emailing us at support@platton.ai, or by mailing to 701 5th Ave Suite 4200, Seattle, WA 98104, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@platton.ai. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "How can you contact us about this notice?"
15. Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
16. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at support@platton.ai or contact us by post at:
Platton Inc.
701 5th Ave Suite 4200
Seattle, WA 98104
United States
17. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at support@platton.ai.